FAQ
Additional Information
FREQUENTLY ASKED QUESTIONS
Is this a job or a contract?
Independent contractor customer-service roles (1099). You choose your client and schedule.
Is training paid?
Yes, All client programs offer paid certification. Availability, rate, and length vary by client and change over time. We’ll show you current options before you enroll so you can choose what’s right for you.
What kinds of clients?
We partner with reputable brands and platform providers across retail, travel, roadside assistance, QSR/food, e-commerce, and more.
How do I get started?
Complete the 2–3 minute application → we’ll schedule a brief intro call and guide you through onboarding and certification.
System requirements (quick)
- Windows 10/11 PC (fully updated)
- Hard-wired internet (ethernet)
- USB headset compatible with VoIP
- Quiet, closed-door workspace (some clients require it)
Time commitment
Most agents commit to 15+ hours/week; schedules are self-selected within client hours.
Fees & transparency
If any background check fees apply, we disclose them in writing before you enroll.
A smiling call center employee with headset at her computer, colleagues working behind her.